Thank you for shopping at moderndeal.shop! We are dedicated to providing high-quality kitchen products and ensuring your complete satisfaction. If you’re not fully satisfied with your purchase, we are here to help.
Returns
Eligibility for Returns:
- Items must be unused, in their original packaging, and in the same condition as when they were received.
- Return requests must be made within 30 days of receiving your order.
Non-Returnable Items:
- Perishable items like food or consumables.
- Customized or personalized products.
- Final sale items.
How to Return an Item:
- Email us at support@moderndeal.shop with your order number and reason for the return.
- Upon approval, you’ll receive detailed instructions for returning the item.
Return Shipping Fees:
- Customers are responsible for return shipping unless the item is damaged or defective.
- We recommend using a shipping service with tracking or purchasing shipping insurance.
Refunds
Refund Process:
- After we receive and inspect the returned item, we’ll notify you regarding your refund approval.
- Refunds will be processed within three business days to your original payment method.
Partial Refunds:
- Partial refunds may be issued for items that are not in their original condition or are missing components, unless the issue is our fault.
Delayed or Missing Refunds:
- If you haven’t received your refund, please check with your bank or credit card provider, as processing times may differ.
- For further assistance, email us at support@moderndeal.shop.
Damaged or Defective Items
- If your order is damaged or defective, contact us within 7 days of delivery. Please include your order number and photos of the item. We will arrange for a replacement or refund.
Exchanges
- We offer exchanges for items of the same type and value. Follow the return process and indicate that you’d like an exchange.